FAQs

See our most frequently asked questions below, don’t hesitate to contact one of the team if your query is left unanswered.

Your Account

If you've forgotten your password then don't panic, all you need to do is go to the login page and click on 'reset password'. Simply enter your email address and you will receive and email with a link that will enable you to reset your password.

You can contact us anytime via info@walls4u.co.uk or by calling 01823 653550.

Products

Our wall murals are bespoke so they can be whatever size you require. However, if you are looking for a custom product don't hesitate to contact us.

Your Order

We offer free standard delivery to any UK address and also offer an express delivery too. We do ship worldwide but charges do apply for that service.

We provide a full tracking system so you can see your order being processed from the moment you have made your online payment right through to delivery.

If you would like more information, please use our online contact form, email or call us on 01823 653550.

If you have a problem with your order, please contact us as soon as you are able so we can support you. For wall murals there may be a cancellation fee as these are bespoke prints.

For more information please use our online contact form, email or call us on 01823 653550.

Oh no! That’s never what we like to hear. If a product you have ordered is damaged on arrival then please get in contact with us immediately so we can ensure we fix the problem for you!

For more information please use our online contact form, email or call us on 01823 653550.

Unfortunately, personalised wall murals are non-returnable as they have been specifically tailored to your needs. However, all our other products are eligible for return. If you would like a refund then please email us straight away and we will give you a return code for you to print out. You will be asked to send your product back to us in the original packaging and note down your name, address and return code inside the packaging.

For more information please use our online contact form, email or call us on 01823 653550.

Yes, all of our products can be shipped worldwide. However, orders from overseas will not have free delivery - we only offer free delivery for orders within the UK.

Wall Murals

Unfortunately, we do not provide an installation service at this time and you will be responsible for installing your mural. However, we have made sure that our wall murals are designed and made for easy installation. We will print and send the mural to you with detailed instructions on how to install your mural.

When creating your wall mural, you need to choose between 'paste-the-wall' or 'self-adhesive'.

If you choose paste-the-wall, we will supply you with paste alongside your mural. This option requires you pasting your wall and then applying your mural to the wall.

Whereas our self-adhesive option is different. You do not receive any paste with your mural as it is not needed! All you need to do is remove the paper backing from your mural to stick it to the wall.

Yes, we do include paste when you order a wall mural from us. We use high quality wallpaper paste that is specially prepared, ready-mixed and starch based. We work out how much paste you will need for you wall mural from the dimensions you give us when placing your order.

It's advised that you do prepare your wall before applying a mural or wallpaper to ensure your mural looks the best it possibly can. Correct preparation will also make it easier to install, maintain, or even remove a mural in the future. It is a good idea to remove any objects on your wall (such as light switches) before you install a product. Once you've completed the installation, you can re-attach any objects and trim around them wherever necessary.

Any wall primer/sealer.

You can use the paste supplied with your wall mural as a primer. Dilute the paste – 1 part adhesive to 2 parts clean cold water.

 

Check your mural!

Lay out each panel to ensure you have everything and it matches up accordingly. Each panel is labelled in a chronological order to keep things simple. Refer to the wall map we have included with these installation instructions – use this whole pack as a guide.

Yes, it is fine to clean a wall mural - just be sure to do so with care. Excessive cleaning and scrubbing could damage the printed surface. We advise to take a damp sponge and wipe gently using just warm water.

Unfortunately, if you have make a mistake whilst installing your mural, we are not at fault. We cannot accept any responsibility once the wall mural has been installed.

If you have damaged one particular drop/panel and would like to reorder that specific section - we can send out a replacement panel but this would be charged.